Factory Pickups
We are excited to offer the ATC Elite Customer eXperience and allow you to pick up your new ATC product directly from the factory!
What is the Elite Customer eXperience?
The Elite Customer eXperience is a factory pickup experience that ensures you receive the highest level of service. Prior to your arrival, your ATC will be cleaned, tested, and set up by trained professionals. Upon your arrival, you will receive a comprehensive walkthrough and hands-on training on your product to give you full confidence using your new rig.
We also offer a tour of the ATC factory so you can see how your unit was made.
We encourage you to ask questions, share your thoughts, and try out components during your pickup.
How Do I Sign Up?
All factory pickups must be scheduled through your ATC dealer. Here is what you can expect from the process:
1. Visit your ATC dealer and work with them to select and order your ATC product. Let your dealer know at the time of order that you would like to pick up from the factory.
2. ATC will get to work on your build! Once your unit is complete, ATC will notify your dealer and reach out to you with more information and next steps.
3. Schedule your factory pickup. Note: All paperwork and payments must be finalized with your dealer prior to scheduling a pickup, and pickups must be scheduled at least 3 days in advance.
4. Come see us and get your new ATC!
Directions
Most pickups are held at our headquarters in Nappanee, Indiana. However, if you are picking up a custom unit, please confirm your pickup location with your ATC contact.
📍 ATC Headquarters
5225 E Market St
Nappanee, IN 46550
Our facility is located on the south side of US 6, just east of downtown Nappanee.
Please enter through the Visitors Entrance and check in with reception when you arrive.
Frequently Asked Questions
How Much Does it Cost?
Nothing! Factory pickups are offered free of charge.
Are Any Products Excluded From Factory Pickup?
No! We offer the Elite Customer eXperience for all products, including car haulers, cargo trailers, commercial trailers, toy haulers, and custom rigs.
How Long Will a Pickup Take?
Please plan to spend around 2 hours with us, depending on which product you are picking up.
Can I Purchase Directly From the Factory?
No, we do not offer direct sales. You must purchase through an authorized ATC dealer and complete the transaction prior to scheduling your pickup at ATC.
What Time Should I Arrive?
Please arrive 5 minutes before your scheduled pickup time. Enter through our Visitors Entrance (west of the big windows) and check in with reception.
What Should I Wear?
For your safety, closed toe shoes are required when on the factory floor, and we recommend comfortable shoes for walking. Any additional safety equipment, such as safety glasses, will be provided when you arrive.
Are Photos Allowed?
Absolutely! We just ask that you tag us in anything you post on social media.